Return Policy
At Wave, we want you to love what you ordered. If you are not fully satisfied with your purchase, we make the return process simple and straightforward.
Eligibility for Returns:
- You may return items within 30 days of receiving your order.
- Items must be in original condition, unworn, unwashed, and with all tags attached.
- We do not accept returns for final sale items or gift cards.
How to Return an Item:
- Initiate a Return: Email us at [email protected] to receive a return authorization.
- Prepare Your Package: Repack the item in its original packaging or in a secure box.
- Return Documentation: Include your order number and a brief reason for the return.
Return Shipping:
- Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery of your return.
Refund Process:
Once your return is received and inspected, we will process your refund within 5-10 business days. Refunds will be credited to your original payment method.
Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Thank you for choosing Wave! If you have any questions regarding our return process, feel free to reach out to us at [email protected]. We’re here to help!